Privacy Policy 🔒

Your privacy is extremely important to us. This policy explains how we collect, use, and protect your personal information in plain English - no legal jargon that makes your head spin!

Version 2.1 Last Updated: June 15, 2024

TL;DR - The Quick Version

🛡️

We Protect Your Data

Bank-level security, encryption, and strict access controls. Your information is safer than a joey in its mum's pouch!

🎯

We Only Use What We Need

We collect only what's necessary to provide our service and comply with Australian gambling laws. No sneaky stuff!

🚫

We Don't Sell Your Data

Never have, never will. Your information stays with us. We're not in the business of selling your personal details.

You Have Control

Access, correct, or delete your data anytime. It's YOUR information, and you should have full control over it.

📋 What Information We Collect

Account Information

When you register with us, we need some basic details to set up your account and verify your identity (as required by Australian gambling laws):

  • Name and date of birth
  • Email address and phone number
  • Residential address
  • Government ID for verification (driver's license, passport, etc.)

Payment Information

To process transactions securely:

  • Credit/debit card details (we don't store full card numbers)
  • Bank account information for withdrawals
  • Transaction history and payment preferences

Usage Information

To improve our service and ensure fair play:

  • Lottery tickets purchased and results
  • Website usage patterns and preferences
  • Device information (browser, IP address, etc.)
  • Customer support interactions

🎯 How We Use Your Information

We're not in the business of snooping for fun! Here's exactly why we need your information:

🎮 Service Provision

  • Process lottery ticket purchases and prize payouts
  • Verify your identity and age (18+ requirement)
  • Manage your account and preferences
  • Provide customer support when you need help

⚖️ Legal Compliance

  • Meet Australian gambling legislation requirements
  • Conduct anti-money laundering checks
  • Respond to legal requests from authorities
  • Maintain responsible gambling monitoring

📈 Service Improvement

  • Analyze website usage to improve user experience
  • Prevent fraud and ensure fair play
  • Send important updates about your account
  • Offer personalized promotions (only if you want them!)

🤝 Information Sharing

Let's be crystal clear: we DO NOT sell your personal information. Period. Here's when we might share it:

🔒 Data Security

We take security seriously - like, really seriously! Here's how we protect your information:

🛡️ Technical Safeguards

  • 256-bit SSL encryption for all data transmission
  • Encrypted data storage with regular security audits
  • Multi-factor authentication for account access
  • Regular penetration testing by security experts

👥 Human Safeguards

  • Strict employee background checks
  • Limited access on a need-to-know basis
  • Regular security training for all staff
  • Confidentiality agreements for everyone

🏢 Physical Safeguards

  • Secure data centers with 24/7 monitoring
  • Biometric access controls
  • Surveillance and alarm systems
  • Secure backup and disaster recovery

🍪 Cookies & Tracking

Yes, we use cookies - but not the chocolate chip kind! Here's what they do:

✋ Your Rights (The Important Bit!)

Under Australian privacy law, you have several rights. Here's how to exercise them:

👁️ Right to Access

See what information we have about you. Just ask, and we'll provide a comprehensive report within 30 days.

✏️ Right to Correct

Fix any incorrect information. You can update most details in your account, or contact us for help.

🗑️ Right to Delete

Request deletion of your data (subject to legal retention requirements for gambling records).

📞 Right to Complain

Not happy with how we handle your data? Contact us first, or reach out to the Office of the Australian Information Commissioner.

📞 Questions About Privacy?

Got questions, concerns, or just want to chat about privacy? We're here to help!

Privacy Officer

Email: privacy@lottoaustralia.com.au

Phone: 1800 568 867

Response time: Within 24 hours on business days

Postal Address

Privacy Officer
Lotto Australia
Level 12, 123 Queen Street
Brisbane, QLD 4000

External Complaints

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: oaic.gov.au

📢 Policy Updates

We'll occasionally update this policy to reflect changes in our practices or Australian law. When we do, we'll:

  • Send you an email notification at least 30 days before changes take effect
  • Display a prominent notice on our website
  • Update the "Last Modified" date at the top of this policy
  • Highlight what's changed in plain English

Your continued use of our service after changes take effect means you accept the updated policy.